Customer Service Coordinator

en.Salon opened its doors in September 2017 in Brookline, MA. We strive to offer a warm, clean space for our clients to come to relax, renew, and enjoy a time for themselves. en.Salon hairstylists are committed to providing care, and tailored consultation that considers the unique needs of each customer. Our hair artisanship process begins by fully understanding both your hair composition (weight, thickness, texture, and color) and your vision to create a complementary hairstyle for you using sophisticated techniques. en.Salon’s priority is about protecting your hair. We choose from a range of high-quality products to fit your personal hair needs, minimize burden, and to ensure safety and excellence.

We envision en.salon as the final destination for all our clients and a fresh new start for your career. Our team grows with you. We are looking for a person to help build our high-end salon as a part of our team! Our ideal candidate will possess strong customer service skills, maintain a fashionable appearance, be a self-motivated individual, and demonstrate excellent communication skills. The role requires handling staff, clients, and prospective clientele with a positive attitude.

Pay: From $16.00 per hour

Work Schedule: Tuesdays, Wednesdays, Fridays, and Saturdays

• Assist in the implementation of salon policies and procedures
• Assist with event planning and coordination
• Greet and assist clients and visitors
• Manage appointments and schedules
• Handle phone calls and inquiries
• Maintain a clean and organized front desk area
• Provide exceptional customer service
• Support salon team and owner in various administrative tasks
• Manage client records and ensure accuracy of data
• Manage inventory and assist in retail product management, including inventory tracking and sales
• Handle client payments and ensure proper cash handling procedures are followed
• Foster a positive and professional environment in line with our core values
• Oversee and manage salon maintenance and cleanliness
• Take initiative, be a self-starter, and always seek to improve
• Demonstrate a dynamic personality and the ability to lead and motivate a team
• Show a desire to grow with the company

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• Strong customer service skills
• Fashionable appearance
• Self-motivated and positive attitude
• Excellent communication skills
• Ability to handle multiple tasks effectively
• Computer and basic digital literacy
• Exceptional organizational and multitasking abilities
• Strong attention to detail and problem-solving skills
• Proficiency in salon management software (preferred)
• Ability to work independently and as part of a team
• A positive attitude and a commitment to providing excellent customer service
• Commitment to long-term employment (not a seasonal position)
• Possess strong language skills, with the ability to communicate effectively with clients in English and potentially other languages.
• Knowledge of the beauty industry and familiarity with salon operations is an asset.
• Prior experience in a customer service or sales role is preferred.