Assistant/Care Coordinator at Med Spa

Job Description

Job Summary

The Assistant/Care Coordinator plays a crucial role in ensuring that patients receive a high-quality, welcoming experience from check in to check out. This position involves coordinating patient services, managing schedules, facilitating communication between patients and providers, and assisting with social media during downtime.

Responsibilities

• Patient Check-In & Check-Out: Greet patients warmly, assist with check-in process, process payments, and ensure smooth check-out experience.
• Appointment Scheduling
• Client Communication: Answer phone calls, emails, or other inquiries from clients. Provide clear information about services, appointments, and policies.
• Content Creation: Take high-quality photos and videos of services, patient interactions, and clinic activities. Assist in creating engaging content for social media.
• Facility Maintenance and Cleanliness: Perform general cleaning duties, including wiping down surfaces, tidying patient areas, and maintaining a clean, professional environment.
• Administrative Support: Maintain patient records, update databases, and ensure data accuracy.
• Customer Service: Provide exceptional customer service by assisting patients with inquiries, providing information, and ensuring satisfaction.
• Be flexible and take on additional responsibilities as required by the needs of the business.

Qualifications

• Excellent Communication Skills: As the first point of contact for clients, the candidate should have clear, professional, and friendly communication skills.
• Friendly and Approachable: A warm and welcoming demeanor is essential for making clients feel at ease when they come in.
• Organizational Skills: This role requires managing multiple tasks, including booking appointments, maintaining client records, assisting with social media, and coordinating events.
• Creativity and Innovation: The candidate should have a creative ability to help create social media posts, which includes taking photos and videos.
• Tech-Savvy: Proficiency in using social media platforms, scheduling tools, and basic photo/video editing software (e.g., Canva).
• Attention to Detail: Whether ensuring patient records are accurate, scheduling appointments correctly, or proofreading social media posts, attention to detail is critical.
• Outgoing and Personable: The candidate should be enthusiastic, positive, and personable, with the ability to create meaningful connections with clients both in person and online.
• Customer-Centric and Service-Oriented: A strong passion for delivering exceptional customer service, with a focus on meeting client needs and making them feel valued.