Client Care Coordinator / Receptionist

About Anita Kurl Salon

Anita Kurl Salon is a thriving, curly-hair-focused salon located in Boston's South End. We’re looking for an experienced Salon Coordinator to help lead our day-to-day operations. If you have a background in salon management, office administration, or front desk coordination — and you're ready to step into a leadership role — we’d love to meet you!

About the Role

This position plays a key role in ensuring the front desk and client experience run smoothly every day. You’ll be the first and last point of contact for guests, while also managing key operations behind the scenes.

Responsibilities

• Oversee front desk operations including booking, rescheduling, and cancellations
• Communicate with clients via phone, email, and in-person interactions
• Maintain an organized waitlist and ensure daily scheduling runs smoothly
• Manage cash flow procedures, open/close duties, and inventory tracking
• Ensure the salon’s booking system is up to date and functioning efficiently
• Monitor product purchasing trends and assist with inventory restocking
• Support marketing efforts and other business initiatives

Requirements

• Salon or spa industry experience is required
• Salon management experience is required
• Proficiency in salon management software and Microsoft Office (Word, Excel)
• Excellent organizational skills and ability to multitask in a fast-paced environment
• Professional communication and problem-solving skills
• Self-motivated and able to work both independently and collaboratively