Client Service Coordinator at Anita Kurl Salon

Job Description

Company Overview:

Anita Kurl Salon, a thriving salon in Boston's vibrant South End, is seeking a passionate and detail-oriented Salon Coordinator to join our team. Known for our commitment to client care and expert styling for natural curls, we need someone who can support our continued growth by delivering excellent administrative and customer service support.

Position Overview: We're looking for a full-time Salon Coordinator with experience in salon operations, office management, and administration. Your ability to manage day-to-day operations, implement business initiatives, and assist with marketing efforts will help us maintain a creative, professional, and smoothly running salon environment.

Schedule: Full-time, Tuesday-Saturday (Saturday required)

Essential Duties and Responsibilities

Front Desk and Client Management:

• Manage client appointments, including booking, rescheduling, and cancellations
• Oversee and maintain the salon's waitlist and coordinate schedules efficiently
• Greet and assist clients with a welcoming, professional demeanor
• Communicate professionally via phone and email, providing outstanding customer service
• Manage daily cash flow procedures, including opening and closing responsibilities
• Handle guest communications through email and text
• Observe and manage issues related to appointments and employee schedules

Inventory Management:

• Oversee supply ordering and maintain stock of hair and office supplies
• Track product purchasing trends and adapt to changing salon needs
• Assist with maintaining salon cleanliness and upkeep
• Ensure the booking system is up to date and research innovative solutions for efficiency

Qualifications

• Prior experience in the salon/spa industry is required
• Proficiency in Microsoft Office Suite (Word, Excel)
• Strong time management, organizational, and multitasking skills
• Professional and effective communication abilities
• Detail-oriented and proactive problem-solver
• Ability to work independently while supporting a team environment
• Previous experience with salon management software is a plus

Benefits

• Comprehensive benefits: Medical, Dental, Vision, STD/LTD, 401K
• Complimentary hair services
• Paid vacation
• Product commission opportunities
• Professional development and business management training
• A supportive and fun team environment in a great location

Be a Part of Something Special!

We're excited that you're considering a career with Anita Kurl Salon. We look forward to reviewing your application and welcoming you to our team as we continue to grow and inspire together.

Learn more about us:
Website: www.anitakurl.com
Instagram: https://www.instagram.com/anitakurlsalon/