Front Desk Coordinator / Salon Manager at Aura Salon

Job Description

Job Overview:

We are seeking a highly organized, proactive, and customer-focused Front Desk Coordinator / Salon Manager to oversee the team at Aura Salon. In this leadership role, you will be responsible for ensuring the smooth operation of the front desk, managing appointment scheduling, supervising staff, and maintaining exceptional customer service standards. You will be the point of contact for both clients and staff, helping to create a welcoming and efficient environment for all.

Key Responsibilities:

• Manage front desk operations, including greeting clients, answering phones, completing transactions and handling client inquiries.
• Train, mentor, and supervise new reception staff, ensuring they are familiar with salon policies, systems, and customer service expectations.
• Maintain knowledge of salon services, promotions, and products in order to communicate effectively with clients and drive sales.
• Oversee all appointment scheduling, ensuring optimal client flow and minimizing scheduling conflicts, overlaps or delays.
• Address client concerns and complaints with professionalism, striving for effective resolutions.
• Assist in the management of salon inventory, including ordering products and tracking stock levels.
• Support the salon's marketing efforts by encouraging reviews and maintaining a strong social media presence.
• Occasional salon event planning.

Qualifications:

• Previous experience in a management, supervisory, or front desk role, ideally in a salon or spa setting.
• Strong leadership and team management skills, with the ability to motivate and maintain a high morale.
• Strong problem-solving skills and ability to handle difficult or stressful situations with professionalism.
• Flexibility to work evenings, weekends, and holiday shifts as required.
• An eye for design / photography is preferred but not required.

Why Join Us?

• Competitive hourly wage, commensurate with experience.
• Employee discounts on all salon services and products.
• Opportunities for additional commission and/or bonuses.
• Paid time off (PTO) and other benefits as applicable.

If you're a motivated, customer-oriented leader with a passion for the beauty industry and a knack for managing front desk operations, we would love to meet you!