Job Opening: Front Desk Lead at Nicolo Salon

Location: 79 Franklin Street Melrose MA
Position Type: Part-Time/Full-Time
Hours: Evening shifts (3:00-9:00pm) daytime shifts (8:00 am-3:00 pm) , and occasional Saturday daytime hours (8:30-3:00pm)

Specific Hours needed are

Wednesdays 2:30-9pm

Thursdays 8:00am-3pm

Fridays 3pm-9pm

Saturdays 8:30am - 2:30pm

About Us:
At Nicolo Salon, we pride ourselves on providing exceptional beauty services and a welcoming atmosphere for our clients. We are looking for a passionate and organized Front Desk Lead to join our team and help us continue to deliver outstanding customer service.

Key Responsibilities:

• Greet clients warmly and ensure a positive first impression.
• Manage appointment scheduling and maintain the booking system.
• Handle client inquiries and provide information about services and products.
• Assist with administrative tasks, including payment processing and inventory management.
• Supervise front desk staff, providing guidance and support as needed.
• Address any client concerns or issues professionally and efficiently.
• Ensure a clean and organized front desk area.

Qualifications:

• Previous experience in a salon or spa setting preferred.
• Strong customer service skills and a friendly demeanor.
• Excellent communication and organizational abilities.
• Proficiency in scheduling software and basic computer skills.
• Ability to work evenings and occasional Saturdays.

Benefits:

• Competitive pay
• Flexible scheduling
• Employee discounts on services and products
• Opportunities for professional growth

How to Apply:
If you’re ready to take your career to the next level and lead our front desk team, please send your resume and a brief cover letter to info@nicolosalon.com with the subject line “Front Desk Lead Application.”

Join us at Nicolo Salon and be a part of a team that values creativity, teamwork, and customer satisfaction! We look forward to hearing from you!

Job Type: Part-time

Pay: $19.31 - $20.06 per hour

Expected hours: 20 per week

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• Day shift
• Evening shift

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Melrose, MA 02176 (Required)

Ability to Relocate:

• Melrose, MA 02176: Relocate before starting work (Required)

Work Location: In person

Key Responsibilities:

• Greet clients warmly and ensure a positive first impression.
• Manage appointment scheduling and maintain the booking system.
• Handle client inquiries and provide information about services and products.
• Assist with administrative tasks, including payment processing and inventory management.
• Supervise front desk staff, providing guidance and support as needed.
• Address any client concerns or issues professionally and efficiently.
• Ensure a clean and organized front desk area.