High-End Medical Spa Front Desk Supervisor

Our busy high-end Medical Spa is looking for someone with excellent customer service skills that loves to help people and you may be the person we’re looking for! We are growing and we want you to grow with us!

About Us:

We want to leave an impact on people that is meaningful. Whether that be providing them with superior outcomes or simply making their day better than it was before they walked in. It is important to us that the people that choose to come into our space and entrust us with their time feel the full extent of how much we truly care about them.

Our executive team thrives on building people up and helping them achieve their full potential. The beauty in this is that we are a company that at its core believes that people have the ability to reach their full potential and be the best version of themselves. We empower our staff to do this and therefore it naturally transfers in their work with our patients.

Job Overview:

The Front Desk Supervisor is responsible for building and maintaining relationships with customers and delivering a consistent exceptional customer service experience. The Front Desk Supervisor coaches, trains and empowers staff while also assisting with scheduling treatments and maintaining a smooth flow of spa operations.

Objectives:

• Prepare and maintain the space for an exceptional patient experience
• Illustrate the benefits and advantages of Dream Spa Medical services to patients to develop customer loyalty.
• Proactively engage patients in using Dream Spa Medical tools, literature and technology to enhance their Dream Spa Medical empowerment patient journey.
• Take initiative to present and sell products and services in a professional and proficient manner through product knowledge of multiple brands.
• Assist patients with financial information to help them utilize their funds, membership balance and rewards in order to achieve their cosmetic goals
• Achieve goals while displaying courteous professionalism and leadership.
• Respond to communications promptly via email, text and phone.
• Perform front office inventory to ensure all materials are in stock for a successful workday for both staff and patients.
• Patient outreach, recall and follow up

Required Competencies:

• Excellent written and verbal communication skills
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to use a calculator.
• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Regular, dependable attendance and punctuality

Benefits:

• Opportunities for Growth
• We will provide career growth paths and help you along your career journey with paid training and development
• Generous Performance-Based Bonuses
• Health Insurance
• 401k
• Paid Time Off

Salary: starting at $25.00 per hour

Bonus Potential: $1,500/month

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Every weekend
• Monday to Friday

Application Question(s):

• Do you understand that you'll be emailed a next step in the interview process? The email requests a short, one-way video interview that is required in order to be considered for this role.
• Do you understand this is a long term, full time role? This is not a seasonal role.
• Can you confirm your understanding that due to the high volume of candidates, we kindly request no phone inquiries regarding application status? Our hiring team will contact candidates via email if selected for further interview consideration.
• Why do you want to work at Dream Spa Medical?
• Please attached a cover letter (required)
• What do you enjoy most about your current job?

Ability to Commute:

• Canton, MA 02021 (Required)

Ability to Relocate:

• Canton, MA 02021: Relocate before starting work (Required)

Work Location: In person

The Front Desk Supervisor is responsible for building and maintaining relationships with customers and delivering a consistent exceptional customer service experience. The Front Desk Supervisor coaches, trains and empowers staff while also assisting with scheduling treatments and maintaining a smooth flow of spa operations.

Objectives:

• Prepare and maintain the space for an exceptional patient experience
• Illustrate the benefits and advantages of Dream Spa Medical services to patients to develop customer loyalty.
• Proactively engage patients in using Dream Spa Medical tools, literature and technology to enhance their Dream Spa Medical empowerment patient journey.
• Take initiative to present and sell products and services in a professional and proficient manner through product knowledge of multiple brands.
• Assist patients with financial information to help them utilize their funds, membership balance and rewards in order to achieve their cosmetic goals
• Achieve goals while displaying courteous professionalism and leadership.
• Respond to communications promptly via email, text and phone.
• Perform front office inventory to ensure all materials are in stock for a successful workday for both staff and patients.
• Patient outreach, recall and follow up