Guest Care Associate at Lola Hair Studio

Job Description

About Lola Hair Studio:

Lola Hair Studio is a prestigious white-glove salon committed to delivering exceptional hair services and creating an unforgettable experience for our clients. Our mission is to empower our team to reach their highest potential—both personally and professionally—within a supportive, growth-oriented culture. We embrace our core values of Happiness, Brave Leadership, Growth Mindset, Generosity, and Life Harmony, which guide everything we do.

Position Overview:

We are looking for a dynamic and dedicated Guest Care & Salon Assistant to join our team. This hybrid role blends guest relations and salon support to ensure a seamless and exceptional experience for our clients while assisting in the smooth operation of the salon. You'll be an integral part of helping Lola Hair Studio achieve its goals and benchmarks while promoting our core values and contributing to our continued growth and success.

Additionally, this role offers growth opportunity tracks based on performance, allowing you to develop in either guest care/administrative support or as a hair stylist, depending on your skills and interests.

Guest Care Associate Responsibilities:

• Greet and welcome clients with warmth, ensuring they feel valued throughout their visit
• Offer beverages, chocolates, and other salon offerings to enhance the guest experience
• Manage appointments, including scheduling, confirming, and rescheduling, while maintaining an efficient booking system
• Provide product and service information, upsell services and retail products, and handle client transactions
• Inform clients about salon promotions, events, or special incentives to drive engagement and sales
• Handle client questions, concerns, and feedback with a positive, solution-oriented approach
• Maintain a clean, organized, and inviting reception area at all times
• Maintain an upbeat and positive attitude, and communicate with leadership if any challenges arise
• Strive to meet and exceed salon KPIs, including client retention, service sales, and retail sales

Growth Opportunities:

• Guest Care/Administrative Support Track: As you demonstrate excellence in client relations, organization, and salon management, you will have the opportunity to advance into higher-level administrative or guest care roles, helping to manage salon operations or client experience on a larger scale
• Hair Stylist Track: If you have a passion for hair and express interest in developing your technical skills, you will have the opportunity to grow into a stylist. Training and mentorship will be provided to support your transition into offering services behind the chair

Qualifications:

• Prior experience in a salon, spa, or customer service environment is preferred
• A passion for the beauty industry with a desire for continued learning and growth
• Excellent communication skills with a friendly, positive attitude
• Ability to multitask and stay organized in a fast-paced environment
• A self-starter who is proactive, detail-oriented, and a strong team player
• Strong problem-solving skills and a solution-oriented mindset
• Willingness to assist with additional salon tasks and responsibilities as the business grows and evolves

Core Values:

We are looking for individuals who embody the values that make Lola Hair Studio exceptional:

• Happy: Maintain a positive attitude that uplifts the team and clients
• Brave Leaders: Take initiative and demonstrate leadership through actions and words
• Growth Mindset: Embrace learning and improvement, both personally and professionally
• Generosity: Contribute generously to the team and client experience
• Life Harmony: Balance your work and personal life to thrive both at the salon and beyond

Perks & Benefits:

• $18/hr to start
• Complimentary hair services (only pay for products used for chemical services)
• Opportunities for professional development and growth within the company
• A supportive, team-focused culture rooted in our core values
• PTO, wellness bonuses, and performance-based incentives

Location: Cambridge, MA (In-Person Only)

Are You Ready to Take the Next Step?

If you're looking for a salon home where you can thrive financially, creatively, and personally, this is your moment.

Apply today, and let's start your journey with Lola Hair Studio!