Guest Care Associate at Lola Hair Studio

Job Description

If you have a passion for beauty, fashion, and creating exceptional experiences for people, along with a commitment to delivering top-tier customer service in a luxury salon setting, Lola Hair Studio is the perfect place for you.

We're searching for a Guest Care Associate who thrives in a fast-paced, high-energy environment and is ready to elevate our clients' experience from the moment they walk through our doors.

Why You'll Love Working With Us

• A Salon with an Unmatched Vibe – We are most complimented on our team and energy. It's what makes Lola Hair Studio a standout place to work.
• A Front-Row Seat to the Beauty Industry – If you love fashion and beauty, this is your chance to be at the heart of it while learning from top stylists.
• Flexible Scheduling & Work-Life Balance – We value life harmony and know you have a life outside the salon.
• Complimentary Hair Services & Exclusive Discounts – Because you should love your look, too.
• Career Growth & Training Opportunities – We believe in mentorship and professional development to help you reach the next level in your career.

What You'll Do

• Be the first point of contact for our guests – greeting, welcoming, and ensuring their salon experience is exceptional.
• Handle front desk duties including booking appointments, managing schedules, and cashing out guests.
• Offer guests refreshments and top-tier hospitality – think of it as concierge-level service, not just front desk work.
• Assist with inventory management, salon administration, and goal tracking.
• Help keep our salon spotless and inviting, including light cleaning duties like sweeping, dishes, and laundry.
• Work closely with an amazing, supportive team – helping stylists, assisting guests, and making everyone's day a little brighter.

Who You Are

• A people person who genuinely loves connecting with guests and creating a warm, welcoming atmosphere.
• Detail-oriented and proactive – you don't wait to be told what to do; you anticipate needs and jump in to help.
• A multitasker who can balance guests, scheduling, and salon tasks with ease.
• Upbeat and positive – you bring great energy to the team and keep the vibe fun and professional.
• Passionate about beauty and fashion – if this industry excites you, you'll fit right in.

New to the salon world? No worries. If you're eager to learn and have a strong customer service background, we'd love to train the right person.

Perks & Benefits

• Pay: $18/hr + Quarterly Bonuses – We reward hard work and dedication.
• Professional Development – We'll help you grow with career advancement support.
• Flexible Schedule – Because life happens outside of work, too.
• On-Site Training – We believe in education and want you to thrive.
• Aflac Short-Term & Long-Term Insurance Options – We care about your well-being.
• Complimentary Hair Services – Enjoy the perks of working in a top salon.

Location: Cambridge, MA – In-Person Only
Part-Time & Contract Positions Available (20-40 hours per week)

Is This the Right Opportunity for You?

If you love people, thrive in a fast-paced environment, and are passionate about beauty and fashion, this could be the perfect role for you.

Apply today and become a part of the Lola Hair Studio experience.