Medical Spa Receptionist

Job Description

We are seeking a friendly and organized Medical Spa Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service. This role involves managing the front desk operations, scheduling appointments and ensuring a welcoming environment for all clients.

Key Responsibilities

• Greet clients upon their arrival and communicate any necessary information about their appointment.
• Answer phone calls, emails and other inquiries promptly and courteously
• Perform all check-in and check-out tasks
• Manage customer appointment bookings
• Inform customers about spa policies
• Provide information about spa services, promotions, rates and amenities
• Maintain updated records of bookings, sales and payments
• Maintain a clean organized reception and waiting area
• Assist with administrative tasks such as data entry and filing
• Communicate effectively with spa staff to ensure smooth operations
• Social media marketing
• Maintaining spa environment

Qualifications

• Previous experience in a Spa/Salon Front Desk Associate, Receptionist or similar role, preferably in a medical or spa setting required
• Strong communication and interpersonal skills
• Excellent verbal and written communication skills
• Friendly, people-oriented, customer driven individual
• Excellent organizational and multitasking abilities
• Experience with Google Suite, similar applications and appointment scheduling software
• Experience with social media platforms and online storefronts
• Hospitality experience is a plus

Benefits

• Competitive Salary and Commission on Sales
• Incentive Bonuses
• Employee Discounts on Spa Services and Products
• Friends and Family discounts
• Opportunities for career growth into management and further development
• Continuing Education with Professional Trainings including online courses, in person classes, webinars and seminars
• Volunteer Days
• Wellness Incentives
• And More!