Job description

Prettyology, a premier permanent makeup medspa and academy, is seeking an energic, positive -minded, full-time Operations Manager with strong sales and marketing skills to oversee the day-to-day operations of our Peabody Beauty Lab and PMU Training Academy. This position requires an understanding of client relations and client services, managing staff scheduling and administrative training, and managing/ordering inventory and supplies.

An interest in the beauty industry is desirable, but please note, this administrative position will not lead to a position as a service provider.

This full-time schedule is Monday through Friday, with occasional weekend events.

Qualifications:

• 2-years + client service experience required, appointment booking experience preferred
• Excellent verbal and written communication skills
• Ability to work independently, in person
• Energetic, warm, reassuring, compassionate demeanor
• Excellent interpersonal skills
• Ability to relay instructions clearly via email/phone
• Ability to book clients/ models with strong attention to detail
• Strong computer skills, Excel, Word, Google Sheets
• Ability to adapt to new software easily
• Experience with Vagaro, Kajabi, Shopify - a plus
• Strong decision-making ability
• Team oriented
• Organized

Responsibilities

• Oversee daily salon operations, ensuring exceptional client services and satisfaction.
• Manage inventory control and purchasing to maintain optimal stock levels.
• Supervise and train staff, fostering a positive team environment.
• Handle cash register operations and financial transactions accurately.
• Utilize computer skills for reporting and scheduling.
• Implement marketing strategies to enhance retail sales and salon visibility.
• Maintain effective communication with clients and team members to address needs and concerns.
• Conduct "Discovery" sales calls with potential academy students.
• Register academy students into specific pmu courses.
• Assist in managing pmu apprenticeships.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• Evening shift

Application Question(s):

• Why are you interested in this position? Please note, this role will not lead to a position as a service provider/aesthetician/artist.

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person

Responsibilities

• Oversee daily salon operations, ensuring exceptional client services and satisfaction.
• Manage inventory control and purchasing to maintain optimal stock levels.
• Supervise and train staff, fostering a positive team environment.
• Handle cash register operations and financial transactions accurately.
• Utilize computer skills for reporting and scheduling.
• Implement marketing strategies to enhance retail sales and salon visibility.
• Maintain effective communication with clients and team members to address needs and concerns.
• Conduct "Discovery" sales calls with potential academy students.
• Register academy students into specific pmu courses.
• Assist in managing pmu apprenticeships.