Spa Client Care Coordinator/Receptionist at Medical Spa

Job Description

We specialize in injectables, skincare, and non-invasive procedures, all delivered in a welcoming environment. Our goal is to provide exceptional patient care while offering the latest in beauty and wellness services.

We're looking for someone eager to grow with us, as there is plenty of potential for advancement. In addition to a supportive work environment, we offer performance-based bonuses and commission opportunities to reward your hard work and success.

We're currently seeking a friendly, organized, and driven Patient Care Coordinator who is passionate about the beauty industry and has a strong skill set in marketing and sales. This role will be critical in supporting our patient journey from initial consultation through post-treatment care, while also helping to grow our client base and increase revenue through strategic marketing and sales efforts.

Responsibilities

Patient Care & Customer Service:

• Serve as the primary point of contact for patients, offering a high level of customer service from consultation to follow-up.
• Assist with scheduling appointments, answering questions, and ensuring patients are informed about the services offered at the spa.
• Follow up with patients post-treatment to ensure satisfaction and encourage re-booking.
• Maintain patient records in accordance with privacy regulations (HIPAA).

Marketing & Sales:

• Develop and implement marketing strategies to drive new patient acquisition, leveraging social media, email campaigns, and local partnerships.
• Create and manage promotional campaigns, special offers, and events to attract and retain clients.
• Identify and target potential clients through lead generation strategies, follow up with inquiries, and convert leads into appointments.
• Assist in creating engaging content for the spa's website, social media, and email newsletters.
• Track and report on marketing campaign performance, adjusting tactics as needed to optimize results.

Sales Support:

• Assist in meeting sales targets by promoting spa services and retail products to existing and potential clients.
• Work closely with the team to promote the latest trends and treatment offerings to meet patient needs and drive business growth.
• Educate patients on various services and products, answering questions and recommending appropriate solutions.

Team Collaboration:

• Work closely with our medical professionals and spa staff to ensure patients receive high-quality care and a positive experience.
• Provide feedback and insights from patients to help improve services, treatments, and overall spa experience.

Qualifications

Experience:

• 2+ years of experience in a customer service, patient care, or sales role, preferably in the medical spa or beauty industry.
• Proven track record in marketing, with experience in digital marketing (social media, SEO, email campaigns), sales, and lead generation.
• Experience with CRM systems, booking software, and Google Analytics is a plus.

Skills:

• Excellent communication and interpersonal skills, with a warm and professional demeanor.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Ability to think creatively and drive results through marketing campaigns and promotional activities.
• Passion for aesthetics and wellness, with a deep understanding of the services provided.
• Self-motivated and capable of working independently without constant direction, the ideal skill set should include both proactive qualities and the ability to manage tasks with minimal supervision.

Additional Qualities:

• Self-starter with a positive attitude and a commitment to customer satisfaction.
• Ability to work collaboratively within a team environment.
• Strong problem-solving skills and the ability to handle challenging situations professionally.