Spa Director at Bella Santé

Job Description

Bella Santé, meaning 'beautiful health', is one of the most recognizable spa brands in New England. We are seeking a Spa Director.

In business for over 20 years, our 'Best of Boston' awards span over a decade. We are proud of our numerous awards and accolades as they are a testament to our talented team and our collective commitment to delivering world-class service to our guests. We are looking to bring on a strong, gritty, and enthusiastic leader to join our familial culture.

Responsibilities of the Spa Director include:

Ensures that service standards are kept at a high level for guests by maintaining the standards set in Bella Santé Spas SOPs and service standards and Core Values.

• Assesses all employees' progress continually, trains/mentors employees with positive reinforcement and disciplines fairly and consistently.
• Provides excellent guest service and monitors guest feedback. Supervises and follows up on guest requests and comments.
• Ensures fiscal responsibility through efficient scheduling of staff.
• Ensures that financial goals are attained by developing and implementing retail sales plan.
• Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis using an inventory control system.

Requirements

Education/Experience

• Bachelor's degree or comparable spa management experience
• Knowledge of professional spa services and treatments.
• Knowledge of retail operations and inventory systems.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Sales oriented.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Normal work hours: Varied to include nights, weekends, and holidays.
• Proficient in spa software (Harms Millennium) and Microsoft Office products a plus.

Compensation and Benefits

• Competitive Base Salary
• Bonus Plan
• Medical, Dental, Accident Insurance, 401(k), paid time off, product discounts, complimentary services, and more.

Work Permit

Applicants who do not already have legal permission to work in the United States will not be considered.